Resolved -
This incident has been resolved.
Oct 21, 04:35 PDT
Update -
We are continuing to work on a fix for this issue.
Oct 20, 15:27 PDT
Update -
The Handshake Platform is accessible and login has been restored, however, some features remain in a degraded state and are unavailable while continue to work towards full recovery.
Oct 20, 15:02 PDT
Identified -
Primary Platform is degraded as a result of a major AWS services outage
Oct 20, 14:35 PDT
Resolved -
Resolving this as phone verification has recovered
Oct 20, 15:02 PDT
Update -
Phone verification has mostly recovered. However our downstream services still are reporting some degradation. We are continuing to monitor.
Oct 20, 13:58 PDT
Update -
We are seeing improved performance with phone verification. We are continuing to monitor.
Oct 20, 12:31 PDT
Monitoring -
We're currently experiencing an issue affecting our phone verification process due to an outage with one of our third-party providers.
Oct 20, 11:18 PDT